Refund policy

REFUND AND EXCHANGE POLICY
www.stephaniesfashioncorner.com
Effective date: 25th July 2025


1. Purpose & Scope

This Refund & Exchange Policy (“Policy”) outlines the terms under which Stephanie’s Fashion Corner LLC (“Company”, “we”, “our”, or “us”) handles returns, refunds, and exchanges for products purchased through our website www.stephaniesfashioncorner.com (the “Website”).

This Policy applies to all orders, both domestic (U.S.) and international, and is intended to protect customers while also safeguarding the Company against fraudulent claims and misuse of our services.

By placing an order with us, you agree to be bound by this Policy.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

  • You must contact us at shudnell1124@gmail.com within 14 calendar days of receiving your order.
  • Items must be unused, unworn, and in their original packaging, with all tags and seals intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Only products purchased directly from our Website are eligible.

Failure to meet these conditions may result in refusal of the return.

3. Non-Refundable / Final Sale Items

Certain products are strictly non-refundable and non-returnable, including but not limited to:

  • Earrings and body jewelry (for hygiene reasons).
  • Custom-made, engraved, or personalized items.
  • Clearance and “Final Sale” products clearly marked at the time of purchase.
  • Items damaged due to misuse, neglect, or unauthorized repairs.

4. Damaged or Defective Products

We take great care to ensure products meet quality standards. If you receive an item that is defective upon arrival:

  • Contact us within 48 hours of delivery with clear photographic evidence of the defect.
  • Upon verification, we may issue a replacement or a refund at our discretion.
  • Damage caused by improper use, exposure to chemicals, or wear and tear is not covered.

5. Fraud Prevention & Abuse Safeguards

To protect against fraudulent claims:

  • We reserve the right to request additional evidence (e.g., photos, videos) of alleged defects.
  • Customers who repeatedly abuse our return policy may have future orders declined.
  • Returns suspected of being worn, altered, or intentionally damaged will be rejected.
  • We may impose a restocking fee in cases where returns show signs of misuse.

6. Refund Process

Once we receive and inspect the returned item:

  • You will be notified by email whether your refund is approved or denied.
    Approved refunds will be issued to the original payment method within 5–10 business days.
  • Original shipping fees are non-refundable unless required by law.
  • For international returns, customers are responsible for customs clearance and associated fees.

7. Return Shipping Responsibilities

  • Domestic (U.S.) Orders: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • International Orders: Customers must cover all return shipping, customs duties, and handling fees.
  • We recommend using a trackable shipping service as we are not responsible for lost return shipments.

8. Exchanges

We only replace items if they are defective or damaged upon delivery.

  • For size or color exchanges (if applicable), the customer must cover return and re-shipping costs.
  • Exchanges for non-defective items may be subject to availability and additional fees.

9. Orders Lost in Transit

  • For domestic orders, claims for lost shipments must be filed within 30 days of the shipping date.
  • For international orders, delivery times vary due to customs; claims for lost packages cannot be filed until 45 days have passed.
  • We are not responsible for packages marked as “delivered” by the carrier.

10. Cancellations

  • Orders may only be canceled if requested within 24 hours of placement.
  • Once processing begins, cancellations are no longer possible.
  • Refunds for cancellations are subject to transaction processing fees.

11. International Order Specifics

International customers acknowledge that:

  • Delivery times may be extended due to customs processing and local postal services.
  • Import duties, taxes, and fees are the sole responsibility of the customer.
  • Returned international shipments that fail customs clearance may not be refunded.

12. Compliance with Consumer Laws

This Policy is designed to comply with applicable U.S. laws, including:

  • Federal Trade Commission (FTC) guidelines on e-commerce.
  • State consumer protection laws, including those of New Mexico.
  • International laws where applicable (customers outside the U.S. may have additional statutory rights).

Where local laws grant additional mandatory rights, those rights shall apply.

13. Limitation of Liability

The Company’s liability is strictly limited to the purchase price of the item in question.
We are not liable for:

  • Indirect, incidental, or consequential damages.
  • Delays, loss, or damage caused by carriers, customs authorities, or events beyond our control.

14. How to Initiate a Return or Refund Request

To start a return or refund process:

  • Email us at shudnell1124@gmail.com with your order number and reason for return.
  • Attach photos if the product is damaged or defective.
  • Wait for our instructions before shipping back the item. Unauthorized returns will not be processed.

15. Dispute Resolution for Refunds

All refund disputes must first be addressed directly with our customer service team.

  • Customers must allow 30 days for resolution before initiating external claims.
  • If unresolved, disputes will follow the procedures outlined in our Terms & Conditions (mediation, then Maryland courts).

16. Chargebacks & Unauthorized Claims

  • Initiating a chargeback without first contacting us is considered a breach of this Policy.
  • Fraudulent chargebacks may be pursued through collection agencies and legal channels.
  • We reserve the right to permanently block users who abuse payment dispute systems.

17. Policy Abuse Monitoring

To prevent misuse:

  • We track return patterns and may flag accounts for excessive or suspicious activity.
  • Customers with repeated disputes may be banned from future purchases.
  • Restocking or processing fees may apply to abuse cases.

18. Modifications to This Policy

We reserve the right to modify or update this Policy at any time.

  • Any changes will take effect upon posting on the Website.
  • Material updates may also be communicated via email where applicable.

19. Governing Law

This Policy is governed by the laws of the State of Maryland, United States. International customers agree that all disputes arising under this Policy shall be subject to Maryland jurisdiction as outlined in our Terms & Conditions.

20. Contact Information

For any questions or concerns about this Refund Policy, please contact:

Stephanie’s Fashion Corner LLC
📧 Email: shudnell1124@gmail.com
🌐 Website: https://stephaniesfashioncorner.com